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FAQ – PVC & Aluminium Repairs

repairs-main-image1WHY DO DOUBLE GLAZED UNITS GET CONDENSATION?

One of the main causes of condensation between the glass is when the drainage holes in the frame are blocked and water sits underneath the units.  Another usual cause of failure is when fitters have not used packers when fitting the units.  Failed units will be less energy efficient as there is no vacuum between the two sheets of glass, and of course less aesthetically appealing if they’re misted up.

HOW DO YOU REPLACE THE DOUBLE GLAZED UNITS?

We measure your units and phone you with a quotation.  Upon acceptance of our quote we order the new double glazed units and book in a date for installation.  We will also advise you how long we expect the job to take ie: less than an hour, 2-3 hours etc.  All uPVC and Aluminum profiles are different, and our Engineers are extremely experienced in installation of double glazed units.

WHAT WARRANTIES DO TWR OFFER FOR REPLACEMENT DOUBLE GLAZED UNITS?

Double glazed units fitted by TWR into PVC carry a 10 year warranty and units fitted into Aluminium frames carry a 5 year warranty.  They are made to measure and manufactured by a nationwide supplier.

HOW DO I KNOW IF MY DOUBLE GLAZED UNITS ARE TOUGHENED OR NOT?

Toughened units have to be installed to the following frames – doors, side screens, Velux windows, Conservatory roofs and any window which is less than 800mm from floor level.

MY WINDOW / DOOR LOCKING MECHANISM IS FAULTY:

Most window and door gearings can be replaced rather than having to outlay the cost of replacing the complete window or door.  There is a wide variety of gearings and we can supply and fit 99% of them.  We carry a small selection on our vans and others we can get within 24-48 hours.

KEY SNAPPED OFF IN THE LOCK / I’VE LOST MY DOOR KEYS / WOULD LIKE TO CHANGE THE DOOR LOCKS:

We can replace your door cylinder and supply new keys – 3 keys per cylinder.  A typical cost is £80.00 including materials, labour and VAT.

MY HANDLE IS BROKEN / FAULTY / NEEDS UPGRADING

We can simply replace your handles – whether it’s for your window or door, either like or like or we can find a similar alternative.  We carry a selection on our vans.  Handle examples – white, gold, chrome, black, monkey tail, locking, cranked, inline.  Prices for handles are approximately £10 each excluding fitting and VAT.

MY WINDOW WON’T SHUT PROPERLY AND IS DRAUGHTY

We carry several styles of hinges to replace your existing worn out, broken or faulty window hinges.  Different types are standard side hung, egress side hung (fire escape), top hung, tilt and turn.  Prices range from £20-£37 per pair excluding fitting and VAT.

"I just wanted to thank you and the window fitters who fitted the new windows today. I can't tell you how pleased we are with the finished job, it has transformed our home and the workmanship is brilliant. It was lovely to come home from work and see the house looking so good. You made my day" - Mrs Thorne, Blandford Forum