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FAQ – Timber Repairs

woods-1WHY DO DOUBLE GLAZED UNITS GET CONDENSATION?

One of the main causes of condensation between the glass fitted into timber frames, unlike PVCu or Aluminium, is that the sealed units are not drained and the perimeter of the sealed unit is not ventilated.  Another usual cause of failure is when fitters have not used packers when fitting the units.  
Failed units will be less energy efficient as there is no vacuum between the two sheets of glass, and of course less aesthetically appealing if they’re misted up.

HOW DO YOU REPLACE THE DOUBLE GLAZED UNITS?

We measure your units and phone you with a quotation.  Upon acceptance of our quote we order the new double glazed units and book in a date for installation.  We will also advise you how long we expect the job to take ie: less than an hour, 2-3 hours etc.  Our Engineers are extremely experienced in installation of double glazed units into timber frames.  Sealed units which are puttied in don’t help the life expectancy of the unit, so where possible we remove all putty and bed the double glazed unit on double sided security tape, then fit bead externally where possible rather than re-puttying.  It is possible to do this on 99% of windows.

WHAT WARRANTIES DO TWR OFFER FOR REPLACEMENT DG UNITS?

Double glazed units fitted by TWR into timber frames have a 5 year warranty.  Double glazed units which are puttied in hold no warranty at all (see above regarding fitting with bead rather than putty).  All our units are manufactured by a nationwide company and are all made to measure.

MY HANDLE IS BROKEN / FAULTY / NEEDS UPGRADING

We can simply replace your handles – whether it’s for your windows or doors, either like or like or we can find a similar alternative.

CAN YOU PAINT MY WINDOWS?

All new timber is left primed.  We are happy to provide a separate quote for full re-decoration of your windows.

"I just wanted to thank you and the window fitters who fitted the new windows today. I can't tell you how pleased we are with the finished job, it has transformed our home and the workmanship is brilliant. It was lovely to come home from work and see the house looking so good. You made my day" - Mrs Thorne, Blandford Forum